Introduction
Welcome to Wayanad Spices (“we,” “our,” “us”). We are dedicated to ensuring your privacy and protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase our black pepper products.
Information We Collect
- We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, shipping address, and other contact details.
- Payment Information: Credit card details, billing address, and payment transaction history.
- Order Information: Details of the products you purchase, including the quantity and frequency of orders.
- Technical Information: IP address, browser type, operating system, and information about your interaction with our website.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your shopping experience.
How We Use Your Information
We use the information we collect to:
Process and fulfil your orders, including delivering black pepper products to your specified address.
Communicate with you regarding your orders, including sending order confirmations and shipping notifications.
Provide customer support and address any questions or concerns you may have.
Send you updates on our products, special offers, and promotions (if you have opted in to receive such communications).
Improve our website and services by analyzing usage patterns and customer preferences.
Ensure the security and integrity of our website and business operations.
How We Share Your Information
We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers, such as payment processors, shipping companies, and marketing platforms, to facilitate order fulfillment and communications.
- Business Transfers: In the event of a merger, sale, or transfer of our business assets, your information may be shared with the acquiring entity.
- Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to court orders or regulatory requests.
- Protecting Our Rights: We may share your information to enforce our terms of service, protect our operations, or address potential fraud or security concerns.
Shipping and Delivery
Shipping Methods: We offer various shipping methods.
Delivery Time: Estimated delivery time 7 working days
International Shipping: For international orders, the customer is responsible for any customs duties or taxes.
Data Security
We take the protection of your personal information seriously and implement appropriate security measures to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
- Data Portability: You may request a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your shopping experience. Cookies are small data files stored on your device that help us remember your preferences and track your usage of our site. You can manage your cookie preferences through your browser settings.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wayanad Spices
18/211, Edappetty, Kalpetta, Kerala 673122